Shipping policy

At LAXMI SAREE GHAR, we prioritize delivering your order with the utmost care and attention. Our shipping policy is designed to provide you with a seamless and luxurious shopping experience from checkout to delivery.

IMPOTANT:- Our products are packed under CCTV SURVEILLANCE & DOUBLLE QUALITY CHECKED

·        WE ASSURE YOU AT THE TIME OF PACKAGING OF YOUR PRODUCTS WE WILL MAKE A SHORT VEDIO AND WE MUST SEND YOU AT TIME OF DISPATCH FOR YOUR PIECE OF MIND AND SATISFACTION. 

 

1. Domestic Shipping

1.1 Free Standard Shipping:

• Enjoy complimentary standard shipping on all orders within INDIA for orders over 25000.
• Delivery times for standard shipping typically range from 5-10 business days depending on your location.
• All orders are processed within 1-2 business days.
• IF THERE IS ANY KIND OF CUSTOMISATION IN PRODUCT OREDER WILL BE PROCESSED WITH IN 5- 7 BUSINESS DAYS OR DEPENDS UPON WORK DAYS CAN BE EXCEED

1.2 Express Shipping (Paid Service)

• Need it sooner? Choose our Express Shipping (chargeable) option at checkout for faster delivery.
• Orders will arrive within 3 - 4 business days for a nominal fee, depending on the shipping address.
• We offer same-day dispatch for orders placed before 7 PM.

2. International Shipping

2.1 Global Delivery:

• We proudly offer international shipping to select countries worldwide.
• Shipping rates vary by location, and you’ll see the exact rate at checkout.
• Delivery times for international orders typically range from 12-15 business days, depending on the destination.

2.2 Customs & Duties:

• Please note that any applicable customs duties or taxes are the responsibility of the customer. We recommend checking with your local customs office for information about potential duties before placing an order.
• Customs processing can sometimes cause delays, which are outside of our control.

3. Order Processing

3.1 Order Confirmation:

• Once your order is placed, you will receive an order confirmation email with all details of your purchase.
• You will receive a shipping confirmation email once your order has been dispatched, complete with a tracking number.

3.2 Processing Times:

• Orders are processed Monday through SATURDAY (excluding holidays).
• Orders placed after 7:00 PM INDIAN TIME or over the weekend will begin processing on the next business day.

3.3 Special Requests:

• We understand that you may have specific delivery needs. If you require special shipping arrangements (e.g., gift wrapping or a delivery on a certain date), feel free to reach out to our customer service team at lsg.vns.1970@gmail.com OR 9555961247 , and we will do our best to accommodate your request.

4. Packaging

4.1 Luxurious & Secure Packaging:

• Every item is carefully packaged in our signature, eco-friendly, premium packaging to ensure it arrives in perfect condition.
• We offer gift wrapping services upon request for a more personalized, luxurious experience.

4.2 Packaging Materials:

• Our packaging includes tissue paper, branded boxes, and ribbon to make the unboxing experience as special as your purchase.

5. Tracking Your Order

5.1 Tracking Information:

• Once your order has shipped, you will receive an email with a tracking number and a link to track your package in real-time.
• You can track your order at any time through the link provided in your shipping confirmation email or by logging into your account.

5.2 Shipping Updates:

• We keep you updated with the latest shipping status, including any potential delays or delivery issues. If you need assistance at any point, our customer service team is available to help.

6. Shipping Restrictions

6.1 P.O. Box and APO/FPO Addresses:

• We currently do not ship to P.O. Box addresses or military APO/FPO addresses for certain shipping carriers. Please ensure that your shipping address is valid and includes a physical address.

6.2 Remote Areas:

• For orders to remote areas, there may be additional shipping charges or longer delivery times. You will be informed of any extra fees before checkout.

7. Delivery Issues & Lost Packages

7.1 Delivery Problems:

• If your package is delayed, lost, or damaged during shipping, please contact us immediately at lsg.vns.1970@gmail.com so we can assist you in resolving the issue.
• While we aim to ensure your order arrives on time, once your package is with the carrier, we have limited control over transit times.

7.2 Refused or Unclaimed Deliveries:

• If your order is refused, unclaimed, or returned to us due to an incorrect address, we will refund your order (minus shipping fees) or offer to reship it for an additional shipping charge.

8. Shipping FAQs

8.1 Can I Change my Shipping Address?

• If your order has not been shipped yet, we are happy to assist with address changes. Please contact us as soon as possible on lsg.vns.1970@gmail.com or 9555961247 with your request.

8.2 What Happens if My Package Is Delayed?

• Occasionally, there may be delays due to factors like weather, holidays, or customs. We will keep you informed of any delays, and we work closely with our shipping partners to ensure timely delivery.

8.3 Do You Offer Same-Day Delivery?

• We offer same-day dispatch for orders placed before 9:00 PM, but same-day delivery in Varanasi or depends upon your location and chosen shipping method.

9. Customer Service

If you have any questions or concerns regarding shipping, please feel free to contact our dedicated customer service team. We are available via:

• Email: lsg.vns.1970@gmail.com
• Phone: 9555961247
• Live Chat: Available on our website