Refund policy

We are committed to delivering exceptional quality, but if something doesn’t feel right, we’ll make it right for you. Our Return & Refund policy is designed for your peace of mind.

IMPOTANT:- Our products are packed under CCTV SURVEILLANCE & DOUBLLE QUALITY CHECKED

1. Returns:

• You have 7 days from the date you receive your order to initiate a return. For returns to be accepted, the item must be unused, unworn, and in its original condition with all tags and packaging intact.
• Personalized or customized products are non-returnable (e.g. like FALL PICO POLISH on SAREE, Or ALTERATION(STICHING) of Dresses & Lehnga).

  Note:- PAY ATTENTION TO THIS POINT AND IT IS VERY IMPORTANT TO MAKE A    VEDIO OF THE PRODUCT BEING DELIVERD AT THE TIME OF UNBOXING.

2. Easy Returns Process:

• To initiate a return, simply email us at lsg.vns.1970@gmail.com  OR  WHATSAPP US ON 9555961247  with your order number and reason for return.  
• Returns can be shipped back to us free of charge if the product is damaged or defective.

3. Damaged or Defective Items:

• If your item arrives damaged or defective, please notify us within 48 hours of receiving it. We will arrange for a free return and issue you a replacement or full refund, whichever you prefer.
• We request photos or videos of the damage so that we can ensure the highest quality control moving forward.

4. Refunds:

• Once we receive the returned item and confirm that it meets our return criteria, we will process your refund. Refunds are issued to the original payment method used at checkout.
• Please allow 5–10 business days for your refund to be processed, depending on your payment provider.

READ CAREFULLY :- We would not take any kind of return or refund on the product if perfumes or safety pin are used on products 

 

5. Exchanges:

• While we don’t offer direct exchanges, you are welcome to return your item for a refund and place a new order for the desired product.
• The product will not be exchanged if perfumes or safety pin are used on products. 

6. Non-Returnable Items:

• The following items are non-returnable:
• Personalized or customized products
• Sale or promotional items (unless defective)

Important Notes:

• We take pride in the quality and craftsmanship of our products. If you experience any issues, please reach out to our customer service team, and we will ensure you are completely satisfied.
• Our products are packed under CCTV SURVEILLANCE & DOUBLLE QUALITY CHECKED
• By shopping with us, you agree to our cancellation, return, and refund policies. Please review these terms carefully at checkout.

Additional VIP Benefits for Our Valued Customers:

• Premium Packaging: All items are shipped in luxurious, eco-friendly packaging to ensure a delightful unboxing experience.
• Personalized Assistance: Need help with your order? Our concierge service is just a message away, ready to assist with any specific requests or exchanges.
• Exclusive Early Access: As a valued customer, enjoy priority access to sales, new arrivals, and limited-edition collections.